Michelle Denny Recruitment is working alongside the successful claims solution company, Lancaster Gate Assistance based in Diss. We are searching for an FNOL Claims Manager to join this dynamic business, who has expertise in Claims Handling. Salary is £32,000pa depending on experience, so let’s discuss this position to see if it matches your needs!

As the FNOL Manager, you will be working with a dedicated team of professionals and you will be responsible for overseeing the First Notice of Loss process, ensuring timely and accurate handling of insurance claims reported by their clients. You will be the go-to person for help and advice and ensure customers have a positive, smooth experience.

Main duties:

• Carefully handling and evaluation of incoming FNOL cases, making sure all information is accurate and complete.
• Communicate with clients, policyholders, and team to gather the necessary details for processing claims.
• Use your FNOL expertise to mentor and guide fellow team members, boosting the team's overall skillset.
• Work closely with other departments to improve processes and make customers' experiences even better.
• Keep precise records and documents, adhering to both regulatory requirements and company standards.
• Key holder for opening and closing the office at the start and end of a shift (hours to be discussed).

What We're Looking For:

• Deep knowledge of FNOL processes and handling claims.
• Great communication skills to interact effectively with clients, colleagues, and external partners.
• Ability to thrive in a fast-paced setting without compromising attention to detail.
• Leadership qualities to support and guide the team.

Join Lancaster Gate and become part of a dynamic organisation dedicated to providing exceptional service to clients, so if you are ready to embark on your next adventure, reach out to Shelly Tinkley or simply apply online.